Case Date:

8/19/2013

I am writing this in regards to an elevator issue in which I was apart of at Smallwood Plaza. I am concerned about the safety hazard their elevators pose. On July 26, 2013 3:30 pm I had just come home from work at about 3:00 pm. I parked my car in the B1 garage of Smallwood so I could move my things back and forth easily. I went up to my apartment (the elevator seemed normal at this time), put my phone to charge, rested a bit, and then went back down to my car because I was moving. After packing my car, I went back to the elevator to go back upstairs to my apartment, on the 7th floor. I keyed my card to go up, the elevator started rising, and I heard a peculiar sound. The best way I can describe this sound is that it sounded like chains rubbing against each other. Then, the elevator shook and jolted. Luckily, I didn't get hurt, but I was forced to the other side of the elevator because of the jolt. I immediately pressed the emergency button as well as the alarm button. After waiting for 5 minutes with no response, having no phone because I had left it to charge, I started to panic and hyperventilate. I waited for 30 minutes alone in this elevator. I looked for the emergency phone in the box and was horrified to see that it wasn't there. I had pressed the emergency button for 30 minutes. I had looked up at the security camera thinking, "can't you see me?!" Thirty minutes later, a girl on the other side of the elevator said: "is anyone in there? I replied: "yes can you please open the elevator?!" "I can't it's not opening. I will go get help, ok?" I was thankful that someone had heard me. A couple of minutes later, a maintenance guy showed up. He opened the elevator with his hands, and gave me his hand so I could climb down because the elevator was stuck in between floors. It took a little more than a week to fix the elevator. After my incident, I first talked to someone in the City of Bloomington building and he said to talk to Smallwood first and then report back if nothing was resolved. I talked to the Smallwood office management. Their response to me was "It happens, it's normal." Appalled, I said, "Well, will you let me know what happened?" and she replied "what do you mean" and I said: "well, with the elevator..." and she said: "I can take your name and number and have my manager call you" Whitney, the woman I had this short conversation with, seemed to be completely dry and not concerned about this situation. I never heard from the manager or the office. I find this issue to be a huge safety hazard to the public. Please let me know what will be done about this situation. Thank you, Priscilla Massey

Case Date:

11/16/2013

There is an abandoned house located behind my home(5015 S Rogers St) that is unsafe and is attracting young people who break the windows, hang out in the house, generally doing no good. Multiple neighbors fear for our own safety and our property due to this abandoned property.

Case Date:

6/5/2017

501 N Dunn, unsafe staircase

Case Date:

6/19/2017

216 E 10th St Railing split, unsafe

Case Date:

6/28/2017

A large front window on this home has been busted. This makes Grant Street Inn guests and people in the neighborhood feel unsafe.

Case Date:

7/6/2017

1301 Woodhill Dr and 815 S. Larkspur Ln, both owned by Pendragon Properties have been vacant for weeks now. It is common practice for Pendragon it seems to leave windows open (presumably because they turn off HVAC to save costs?), and it has been humid and rainy increasing the chances of Black Mold and other issues related to moisture. This is not something new, and has been observed on these same properties an others in the neighborhood numerous times over the years. They are currently showing the houses to rent to (i.e. scam) new tenants, and it seems best if people were informed of their problems or if possible for the houses to be inspected. (Presumably, knowing Pendragon, there are other problems as well.)

Case Date:

7/6/2017

1301 Woodhill Dr and 815 S. Larkspur Ln, both owned by Pendragon Properties have been vacant for weeks now. It is common practice for Pendragon it seems to leave windows open (presumably because they turn off HVAC to save costs?), and it has been humid and rainy increasing the chances of Black Mold and other issues related to moisture. This is not something new, and has been observed on these same properties an others in the neighborhood numerous times over the years. They are currently showing the houses to rent to (i.e. scam) new tenants, and it seems best if people were informed of their problems or if possible for the houses to be inspected. (Presumably, knowing Pendragon, there are other problems as well.)

Case Date:

7/12/2017

Dilapidated wooden fence in backyard with nails and boards sticking out. Fence is rotted, missing many boards, and about to fall over. Dangerous and major eye sore.

Case Date:

7/20/2017

per usual with Pendragon/Jeff Jones rentals that are unoccupied, the windows have been left open, letting in greater potential for animals, mold, etc. one of the windows does not have a screen

Case Date:

8/1/2017

The leasing office and pool building of Woodbridge Apartments has restrooms you can get trapped in. There are two restrooms, one mens and one womens, that connect to the exterior (on the pool side) and the interior (on the leasing office side). During normal business hours you can easily enter and exit the restrooms without a key from the interior, leasing office, side. You can also enter the restroom without a key from the pool side, but in order to return to the pool you must use a key that tenants have been given. This creates an environment you can get trapped in. Once the office is closed, it is impossible to leave the restroom through the door that is normally unlocked during the day. If you accidentally enter from the pool side without having a key, once the door closes you'll be trapped until someone finds you. Surely this is unsafe and not up to code. I'm reporting this anonymously as I am a tenant and do not want to cause trouble with the landlord. Thanks for your time.