Case Date:

2/28/2025

Now there's a convenience fee or surcharge to pay the water bill via credit card. Thanks a lot--that's great, another way the City finds a way to dump on its residents.

Case Date:

5/6/2025

One of the water meter covers for our culdesac has been run over by the mowers and is half off the meter sump!

Case Date:

5/22/2025

The water meter located at 1502 S. Olive St. has a shutoff valve that is to tight to shut off. The meter is located in the front yard and has been covered over by dirt from work that was previously done by the installation of Fiber Optic. If someone can please take a look at the meter and loosen the valve so we can shut off the water if needed. We had to do work on the bathroom and needed to shut off the water and couldn't.

Case Date:

7/27/2025

I can hear water moving in the wall where the water enters the house from the meter/shutoff in my front yard. If I shut the water off inside the house where it enters, the sound stops. I have checked every place water is available in the house and outdoor spickets and there are no leaks or sound. I doubt it is related, but Saturday evening, July 26, our street lost power for 3 hours. Duke had a few large bucket trucks on our street around 10:45pm.Does the water department come here make sure there isn’t a leak inside the cover in the front yard?

Case Date:

7/27/2025

no water pressure at 2391 E. Winding Brook Circle