Case Date:

12/30/2019

Strong sewer gas odor on several back patios at the Windermere East development - 2604 E. Covenanter Drive.

Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.

Case Date:

6/7/2001

SEWER BACK UP

Case Date:

2/12/2001

Sewer problems water leaking all over the apartment I1

Case Date:

11/1/1998

SEWER BACKUP, CUSTOMER AGREED TO PAY AFTER HOURS CALL OUT SERVICE CHARGE IF IT WAS THEIR PROBLEM

Case Date:

5/6/1996

The street was repaved and now the water does not go to the inlet as it should. It ponds in front of the house and deposited sand into the drive entrance. The sand was from the last snows.

Case Date:

4/9/1997

Says street was resurfaced 1-2 years ago, changed drainage, water no longer travels to sewer, stops in front of his driveway and pools up. Says street resurfacing raised level so there's no curb and no drainage. Says he has contacted Street and Engineering before.

Case Date:

7/21/1997

SEWER BACKUP

Case Date:

4/1/1997

WILLCBU PAY ROTO ROOTER ALSO FOR CALL ON SEWER LATERAL DAMAGED BY CBU

Case Date:

4/1/1997

WILLCBU PAY ROTO ROOTER ALSO FOR CALL ON SEWER LATERAL DAMAGED BY CBU