Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.

Case Date:

12/30/2019

Strong sewer gas odor on several back patios at the Windermere East development - 2604 E. Covenanter Drive.

Case Date:

7/21/2000

SEWER BACKUP

Case Date:

11/13/2000

sewer odor

Case Date:

2/3/2000

Carl says that when city ran new sewer main down the alley beside this residence that owner was not connected. She is now having sewer backup.

Case Date:

12/20/2023

A Roto Rooter plumber opened the two manholes on the street in front of my house and said that the sewage line it isn't emptying appropriately. This can cause serious problems. Would you please check on that issue? Thank you.

Case Date:

2/19/1997

Parking Enforcement reported water overflowing to Utilities. Linda from Utilities called to report that the clean out is overflowing in the yard at 319 N. Dunn St.

Case Date:

2/19/1997

SEWER CLEAN OUT LEAKING. RICK SCHROEDER WENT TO 319 N DUNN AND FOUND THAT THE RESIDENCE OF 418 E 8TH WAS ACTUALLY HAVING THE PROBLEM. THEY HAVE A LONG SEWER LATERAL WITH TWO CLEAN OUTS. THE CLEAN OUT IN THE YARD OF 319 N DUNN WAS LEAKING

Case Date:

9/10/2023

Intense sewage smell in front of house for severals weeks. Now the sidewalk is wet near SE corner of property and it has not been raining.

Case Date:

11/8/2023

See case #185515. Issue continues - sidewalk is periodically wet again near SE corner of lot, likely untreated sewage.