Case Date:

6/17/2024

Bus stop on N Illinois St across from Illinois Court in Crestmont badly needs no parking signs and painted curbs that indicate the length of the bus. People in wheelchairs cannot access the lift, and people are having to walk out into the road to catch the bus. It's on a hill and the parked vehicles effect visibility of oncoming bus, and you can't see any cars coming that might be in front of the bus. Oncoming traffic has to come to a complete stop, now, because the bus has trouble squeezing through. Sometimes, the bus has to just sit and wait. There's a concrete slab that connects the sidewalk with the road the bus driver can no longer lower the wheelchair lift onto because of the cars. The units there were empty, but now they are being rented, and the no parking sign that used to be there is gone. We need a painted curb the length of a bus, and clear markings. We also need parking enforcement to actually do their job when we call, but there's no sign there telling people not to park. The people who park there are mean and told me I should walk to work (and called me fat and lazy,) instead of taking public transportation when I have surgery coming up. I can’t even have a reasonable conversation with them, so I'm turning to you. Thank you.

Case Date:

7/17/2024

At the bus stop on W 3rd St and S Westplex Ave there are homeless individuals who camp out at the bus stops; they have mattresses, trash, and needles around them. This situation makes it unsafe for other individuals trying to ride the bus as well as causing a disturbance to the neighboring businesses. I've contact the transportation department and filed a uReport but nothing changed.

Case Date:

9/23/2024

Bus 761 route 7 had thick black smoke pouring out its exhaust. I think it needs maintenance

Case Date:

9/24/2024

Thank you for moving the bus stop north 100 ft out of the old bus egress places to places closer to real reasonable places nearer the sidewalks.

Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

10/14/2024

At the end of the very nice protected bike lane on 3rd Street, buses pull over into the unprotected lane to pick up passengers at this stop, forcing bikers either to stop and wait for the bus again, take their chances on going into traffic and around, or jumping up on the sidewalk. Please ask the buses to either stop in the car lane or extend the protected lane through this bus stop.