closed #64954
Water Utility Billing Problems
1600 W 17th ST
- Case Date:
- 2/24/1998
When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.
When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Customer called and said that she received incorrect bill.
Customer received incorrect bill with amount too large.
Mr. Walters called. He received a bill that was too large and wanted an explanation.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.