Case Date:

9/29/1998

Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.

Case Date:

7/21/1999

Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.

Case Date:

8/7/2001

SHE WAS CONCERNED BECAUSE APARTMENT COMPLEXES DO NOT RECEIVE THE SUMMER SEWER AVERAGE. SHE COMMENTED THAT MOST COMPLEXES KEEP THEIR LAWNS WATERED TO LOOK NICE SO THEY SHOULD RECEIVE SOME TYPE OF BREAK IN THE SEWER PORTION OF THEIR BILLS SAME AS RESIDENTAL CUSTOMERS.

Case Date:

2/19/2002

Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.

Case Date:

2/20/2002

customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.

Case Date:

10/7/2002

Cust very unhappy with the fact that we don't make an adj for watering (if not single-family residental). They had done some work and did alot of watering outside. They more than doubled their normal usage.

Case Date:

12/9/2002

Customer unhappy with having to pay services charges for winter while in Florida.

Case Date:

2/27/2003

Sara sent a letter via fax stating the following: November 2002 Sara spoke w/ Mr. Phillips and Paula Dodds regarding the billing situation for acct #67625. She was faxed a statement saying they owed $100.14 and this would bring them current. Since that point their bills are still showing a balance forward. She has contacted CBU on numberous occasions as to where this bal is from w/ no succcess. She feels that CBU has lost their interest in satisfying their customers.