open #178654
Water Utility Billing Problems
- Case Date:
- 1/23/2022
My water is off
My water is off
The water usage is exceedingly high and we are not sure why. The amount that is recorded as being used seems like way more than we could use, and we suspect there may be an issue with the water meter or a potential leak somewhere that is causing an issue with the reading.
The meter associated with Acct# 32673-004 had an underground leak. None of the water entered a drain or went through the pipes after leaking. We are requesting a credit of $11,536.55 for the wastewater portion of the attached bill. Thank you!
Water bill for 10/1 is $128 and charging for use of 5,000 gallons of water. We feel that this is much too high and that we do not use 5,000 gallons. Looking to determine if there’s a possible leak or billing mistake.
I have sent a fax about customer contact yesterday. But I'm not sure whether you have received it. Because I didn't receive any confirmation message.
Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.
Where is the May Water BILL????
The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?
You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.
I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury