Case Date:

5/2/2012

I have sent a fax about customer contact yesterday. But I'm not sure whether you have received it. Because I didn't receive any confirmation message.

Case Date:

6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.

Case Date:

6/25/2012

Where is the May Water BILL????

Case Date:

6/27/2012

The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?

Case Date:

9/23/1997

A letter was received from Max Wildman of the Happy Car Full Service Car Wash regarding a disconnect notice he received for August and September. On this billing was a miscellaneous charge of $540.00. Mr. Wildman feels this is a harsh penalty.

Case Date:

9/9/1997

MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.

Case Date:

8/19/1997

Mr. Strats called the Mayor's Office at approximately 10:45 a.m. on Tuesday, August 19, 1997 to express concern over his water being turned off. He had originally received a notice that his water bill was late, then showed proof of payment to Utilities. After doing so, Utilities informed him that he would be taken off the list, but his water at the Uptown Cafe (his business) water still turned off.

Case Date:

8/5/1997

Upset with discrepancy in account that she thought was taken care of. JA has full copy of original email.

Case Date:

6/4/1997

SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.

Case Date:

3/28/1997

ACCT # 338-09700-01 CALL WITH QUESTIONS ABOUT $25.OO FOR FOUR LATE PAYMENTS. SAID HE WILL CALL ON MONDAY MARCH 31, 1997.