closed #46228
Water Utility Billing Problems
1111 W 17th ST
- Case Date:
- 2/20/2002
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..
customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.
SHE WAS CONCERNED BECAUSE APARTMENT COMPLEXES DO NOT RECEIVE THE SUMMER SEWER AVERAGE. SHE COMMENTED THAT MOST COMPLEXES KEEP THEIR LAWNS WATERED TO LOOK NICE SO THEY SHOULD RECEIVE SOME TYPE OF BREAK IN THE SEWER PORTION OF THEIR BILLS SAME AS RESIDENTAL CUSTOMERS.