Case Date:

8/5/1997

Upset with discrepancy in account that she thought was taken care of. JA has full copy of original email.

Case Date:

6/4/1997

SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.

Case Date:

3/28/1997

ACCT # 338-09700-01 CALL WITH QUESTIONS ABOUT $25.OO FOR FOUR LATE PAYMENTS. SAID HE WILL CALL ON MONDAY MARCH 31, 1997.

Case Date:

3/28/1997

SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.

Case Date:

2/3/1997

NOT CONNECTED TO SEWER,BUT WAS BILLED FOR SEWER.

Case Date:

2/3/1997

WANTS TO KNOW AVERAGE BILL FOR 3 PEOPLE.

Case Date:

2/3/1997

BILL $3,690.63.

Case Date:

2/3/1997

LEAK WAS FIXED,HIGHVCONSUMP.

Case Date:

2/3/1997

HIGH BILL

Case Date:

2/3/1997

BILLS TO HIGH