Case Date:

2/25/2002

customer suggested that previous payment be on bill like it was on the old billing

Case Date:

2/21/2002

DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.

Case Date:

2/20/2002

CUSTOMER SUGGESTS THE RETURN ADDDRESS BE ON THE BILL.

Case Date:

2/20/2002

customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..

Case Date:

2/19/2002

Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/18/2002

Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.

Case Date:

12/17/2001

Letter stated that Ms. Rockwood owned rental property at 914 E. 14th. House is now vacant but has util. bill of $396.70. No leaks can be found. Owner requested adjustment of bill.

Case Date:

11/27/2001

Mr. Winkel would like to appeal to the USB because he does not feel he should be required to pay the connection fee for sewer at this location.

Case Date:

2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates