closed #61508
Water Utility Billing Problems
3646 E Tamarron DR
- Case Date:
- 9/25/1998
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Customer called and said that she received incorrect bill.
Customer received incorrect bill with amount too large.
Mr. Walters called. He received a bill that was too large and wanted an explanation.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.
Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.
Letter was received from Mr. Hartung re. ofc. bldg. he owns at 441 Gourley Pike. He received bill for $733.69 and wants it checked for errors.
Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.
Ltr. rec'd. from Mark Warner stated that bill at 1412 W. 11th was for $436.75. Mr. Warner feels that was an error and an adjustment should be made. Meter was checked by CBU, and no problem found. Mr. Warner feels that they have paid for bills and should be credited for the estimated bills received.