closed #171586
Water Utility Billing Problems
405 N Rogers ST
- Case Date:
- 1/29/2020
the website for paying the water bill is not working
the website for paying the water bill is not working
The water usage is exceedingly high and we are not sure why. The amount that is recorded as being used seems like way more than we could use, and we suspect there may be an issue with the water meter or a potential leak somewhere that is causing an issue with the reading.
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Customer states he received large bill for service from 7/1-7/31 and was very upset - has not had such a large bill before. States he was told by Cust. Rel. Dept. that he no longer gets summer sewer averaging. Feels he should have lower bill.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.
Online Payment Portal Not working
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.