Case Date:

3/2/2014

I have been very disappointed with the snow/ice maintenance of Rockport Rd south of Tapp Rd this winter. Before writing this letter, I researched your site and discovered The Highlands neighborhood, and ways in and out of the addition, are exclusively excluded from within the city limits. It appears there is a cut out just around my neighborhood excluding it from city snow/ice removal. Now I realize why there is a huge difference in road conditions and safety once you cross Tapp Rd. With how curved Rockport Rd is in that stretch and how many pot holes and construction obstacles there seem to be, it is very dangerous to have even a little bit of snow and ice on that road. I was very surprised that this doesn't fall under the city's responsibility considering how many residents there are in that neighborhood and how many children and school buses come in and out. I work at the hospital, a 3.5 mile drive, and have a very difficult time getting to and from work on that road. I have had to get a ride multiple times during this severe winter, as the hospital does not close and always needs its employees to be there, safe and on time. I want to know if there are options to get that road cleared during winter weather to increase safety for the city's many residents of The Highlands neighborhood?

Case Date:

1/6/2015

I appreciate the snow removal services provided by the City. After today's snow, I noticed that the lower part of our street was clear but the cul-de-sac was not. This is the first time this has occurred. As the snow season begins I thought I would check in to make sure that it is planned that the cul-de-sac will normally receive the same services as the rest of the street. Thank you.

Case Date:

2/5/2014

The snow in Brookstone Ct. should be plowed to the back of the court between 3400 and 3404 (see attached photo). Otherwise over 2/3 of the court will simply ice over with traffic and sub-freezing temperatures through the weekend. Also, this was previously requested on 1/5. After the request, the driver did a great job throughout January, so thanks to him! I think he drove truck # 4940. Just need to continue plowing to the correct spot.

Case Date:

2/7/2014

910 e maxwell lane

Case Date:

1/20/2016

2710 creeks edge drive is not plowed

Case Date:

1/22/2016

Allen/Covenanter Greenway between Madison and Morton not being plowed and de-iced. This is the alley interim detour.

Case Date:

12/23/2022

If possible, could a truck be sent to clear the street of snow? Thank you!

Case Date:

12/23/2022

Street is tough to drive as there is snow accumulation along the hills of our neighborhood. Slippery and dangerous conditions

Case Date:

12/23/2022

446 highway heading out to the lake is very slick and dangerous. Highly recommend more salt being put down so no gets hurt. We almost slid off the road tonight. Thank you for your time and hard work!

Case Date:

12/26/2022

The alley behind 630 N Morton Cedarview Management had about 1.5 inches of ice covering it. I run Republic Services trash company. Our trucks cannot access this customer due to that.