Case Date:

4/16/2018

Good morning.....we are on Monday A schedule pick up. today we had some moving boxes, that were flattened and standing beside the recycling bin, and unfortunately our recycling service did not pick up the boxes. they would not fit inside the bin, due to the measurements of the box. If these won't fit inside the bin, do I have to schedule a large pick up and have them picked up by trash and not recycle them? our address is 709 S. clifton Avenue, bloomington, 47401. Please let me know how to proceed. I would like to recycle the boxes. thank you...Tammy Chatham

Case Date:

5/8/2018

The recycling/trash container in front of 430 Kirkwood is broken and filthy. Needs to be replaced. Thanks!

Case Date:

6/6/2018

I called last Friday and reported that my recycling was never picked up and I was told to leave it by the curb and it would be a day or so before you would get to it.. As of today it is still in the front of my house full to the top so I guess it will not be picked up until tomorrow which is the usual day for pick up. I need a refund since I pay every month on my water bill for this service. Please have someone contact my. Thanks, Julie

Case Date:

11/21/2023

Hello, i wanted to let you guys know both my recycling and trash can lids have been damaged from last week and need replacing.

Case Date:

11/28/2023

Driving west on 46 toward elletsville at 8:40am a Bloomington Sanitation truck was spewing items onto the road (milk jugs, boxes) with cars dodging and weaving to avoid the debris, it was hazardous! Maybe a hatch that did not close?

Case Date:

12/5/2023

At least 10th attempt to get answer on when I will be able to get the recycle bins I ordered & paid for by Nov 3rd. Rhea Carter called me & promised cb to advise but did not. Information on Sanitation site is incorrect & not updated. When & where can I get the recycle bins I paid for? The inly info avail is must be picked up 1st wk Nov & now it’s 1st wk of Dec!

Case Date:

1/2/2024

Despite the visit from the recycling crew, regrettably, they did not empty my can. I am struggling to comprehend their refusal to collect it, even if it does not meet their criteria for fullness. Unfortunately, I could not find any information on the website regarding the required level of fill for bin collection. Furthermore, the representative I spoke to on the phone in early December acknowledged the need for emptying but continued to defend their reasoning. It is disheartening to pay for this service through my water bill and have a designated recycling can, only to find it left unemptied. Regardless of its level of occupancy, I believe it should be emptied completely. It is frustrating to have it sit around, solely because they are unwilling to empty it due to their perception of insufficient filling.

Case Date:

1/4/2024

When I came out to retrieve y recycling cart, it had only been partly emptied and was still half full with cardboard and paper. Can you return for a pickup—I left the cart by the street at the end of the driveway. I am not at home right now, but will include a photo later today if needed. Than you much, Susanne.

Case Date:

1/5/2024

Dear Rhea, my address is 4426 E. Sheffield Drive 47408. I am also appending a picture. I would normally not bother, but the can is still half full. I actually had entered the address in the window of the original request, but somehow it disappears (I had to enter it twice). I replied to your e-mail request, but noticed this morning that your request came from a "no-reply" sender. I tried to open the u-report case, but couldn't. So I am simply filing a new request. Please mention to your webn techs that the site does not seem to function. Be that as it may, I hope you can get to it yet today. The can is still at the curb. Many thanks, Susanne.

Case Date:

1/5/2024

Dear Rhea, Regarding case #186674: thank you very much for sending someone so quickly to empty the recycling bin. I really appreciate it. I clicked on the link but it does not give me an option to reply, so I have to send you a new notice just to thank you. But I did want to thank you for your quick response in solving the issue. Cordially, Susanne.