Case Date:

1/9/2004

how did you obtain the .gov for your domain name? reply- forwarded email to chief information officer

Case Date:

1/6/2004

why was the trash not picked up this morning? reply- trash was delayed for one day due to cold weather, sorry for the inconvenience reply- that's fine, suggested putting this information on city website reply- forwarded this suggestion onto chief information officer

Case Date:

1/6/2004

commissioner informed me that my email address isn't on the city website reply- updating staff directories is a work in progress, should be completed soon

Case Date:

1/5/2004

wants to know next testing date for police deparment reply-none

Case Date:

1/3/2004

send a patch travis collects police patches reply- forwarded email to police dept.

Case Date:

1/2/2004

Turkish man wanted to live with an American family to learn english reply-city provides no such program, suggestions offered

Case Date:

1/1/2004

wanted info on a place, but didn't know name of facility reply-site is Juvenile Treatment Facility

Case Date:

6/11/2002

Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.