Case Date:

5/24/2004

just north of county view apartments, there is a line of trees on the back side of the sidewalk at Rockport Hills that need to be trimmed as his daughter cannot ride her bike down the sidewalk. I told him that I would have someone take a look and notify the property owner that the trees needed to be trimmed. Caller was not happy that it would be the property owners responsiblity as the city probably told the developer that those trees needed to be there. He has contacted the mayors office.

Case Date:

7/6/2004

Mrs. Kroener stated that she built a new house and have been trying to get Insight to install a line since Jan. of 2004. Kroener stated that someone from Insight came out to her house in Jan. and said that they woulod be back to install the line and never came back. Kroener stated that every time she calls Insight the line is busy. Kroener is very unhappy with insight's customer service and would like someone from Insight to call her back.

Case Date:

7/26/2004

Mr. & Mrs. Heimer would like have the same attention given to visually impaired programing that has been given to hearing impaired. Also, during the most recent storms, the SAP function for audio did not work well. Mrs. Heimer indicated that she will probably attend the next TCC Meeting.

Case Date:

8/30/2004

Mr. Woodring feels that Insight has a monopoly in this area in regards to cable service. The TCC should also have an agreement with Insight regarding broad ban service. He was unable to sign up for SBC's service due to a third party ownership of the lines specifically related to Acadia Court area. Due to this problem, he felt that he was forced into signing up with Insight at higher price in order to receive the broad ban service.

Case Date:

9/1/2004

Large pile of yard waste has accumulated in the back yard from where limbs have fallen out of the trees. Caller is concerned that it is attracting rodents and snakes. This is on the deadend of Maxwell

Case Date:

10/11/2004

Mr. Test is upset with Insight because they have not buried his cable drop. He has called repeatedly and nothing has been done.

Case Date:

11/12/2004

Raphile left a meesage on voice mail Thursday November 11, 2004 asking someone to call him back re: not enough parking for the apartment building he lives in at 515 E. 10th St. He would like for someone to call him back. He stated that due to the lack of parking he has gotten parking tickets, and Olympus is allowing Yogi bar and grill employees to parking in the lot as well.

Case Date:

11/12/2004

The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.

Case Date:

11/29/2004

The Fire Department called to report that they had received a call form Mr. Van Hook stating that there is a large propane container sitting out side of lot 171 and propane containers are not permited in this trailer park.

Case Date:

12/30/2004