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City of Bloomington, Indiana

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closed #107458

Other

401 N Morton ST

Case Date:
10/12/2001

insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.

closed #107553

Other

1609 N Kinser PIKE

Case Date:
10/4/2001

Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.

closed #108256

Other

1004 W 7th ST

Case Date:
8/21/2001

The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.

closed #109733

Other

208 S Clark ST

Case Date:
3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

closed #109832

Other

401 N Morton ST

Case Date:
3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

closed #110800

Other

2911 N Ramble W RD

Case Date:
10/25/2000

During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.

closed #110805

Other

875 N Woodbridge DR

Case Date:
10/24/2000

Ms. Kline stated that her cable television reception in regards to channels 6 and above are not clear. She called Insight Communications and was told that it would take five days before a technician would be able to sent out to address the problem. She thinks this policy should be reviewed by the TCC.

closed #111377

Other

108 W 4th ST

Case Date:
8/30/2000

missing dumpster screening

closed #111945

Other

2927 N Ramble W RD

Case Date:
5/19/2000

She stated that a bush located near a cable box on or near her property died after an Insight crew was working recently on the box. She would like the bush replaced.

closed #112057

Other

322 E Kirkwood AVE

Case Date:
5/3/2000

METER LID IF OFF, METER SET UP TOO HIGH 6"