Case Date:

10/12/2001

insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.

Case Date:

10/4/2001

Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.

Case Date:

3/29/2005

Citizen reported that the Rail Road Company is parking refridge. cars behind her neighborhood and they are leaving them running all the time. She stated that the noise is very loud and she would like for someone to comeout to the neighborhood.

Case Date:

11/12/2004

The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.

Case Date:

10/11/2004

Mr. Test is upset with Insight because they have not buried his cable drop. He has called repeatedly and nothing has been done.

Case Date:

8/21/2001

The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.

Case Date:

3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

10/25/2000

During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.

Case Date:

10/24/2000

Ms. Kline stated that her cable television reception in regards to channels 6 and above are not clear. She called Insight Communications and was told that it would take five days before a technician would be able to sent out to address the problem. She thinks this policy should be reviewed by the TCC.