Case Date:

6/10/1998

Transients are using the shelter in Building Trades Park as overnight housing.

Case Date:

6/12/1998

Continuing problems with at Steeplechase Apts. The complex wasn't ready to move into to begin with; the friveway isn't paved, and other problems exist.

Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.

Case Date:

6/13/1998

WANT EMERGENCY AFTER HOURS LINE LOCATIONS

Case Date:

6/30/1998

METER SINKING AND WANT GRAVEL IN DRIVEWAY

Case Date:

7/1/1998

WANTS STREET CUTS REPAIRED WHERE CREWS WORKED TWO WEEKS AGO

Case Date:

7/1/1998

meter sinking-replace gravel in driveway

Case Date:

7/8/1998

Soweol states that oil from the Precision Transmission place is running onto her property. Can the City please do something.