Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.
Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.
Transients are using the shelter in Building Trades Park as overnight housing.
WANT YARD REPAIRED WHERE CBU WORKED
Citizen is wheelchair bound, uses BT access. Says recent switch to computerized system requires that she be picked up too early and gets her to work and therapy 40 minutes too early. Says previous system worked perfectly, she got there right on time. Says she is not the only user unhappy with new computer system, that it is inconvenient for others as well. Wants to go back to her previous pick-up time.
WATNS STORM SEWER CLEANED OUT FLOODING HIS BASEMENT. NANCY CALLED LISA IN STREET DEPARTMENT TO HAVE IT CLEANED
WANTS YARD REPAIRED. WAS ON LIST, BUT HAS RAINED ALOT LATELY
WANTS FIRE HYDRANT TURNED OFF THAT IS NEAR HIS HOME
Mr. Wilbur called to let the Mayor and Transit know that he was on the 2 South route of the transit, and another driver gave the 2 South driver a can of air-freshener, stating "I always need this when I drive this route....how's the smell today?" Mr. Wilbur was offended at this, saying he hoped it wasn't the opinion of the Mayor and the City that the people who road this route were "dirty", etc. He asked that these comments be passed along to the appropriate authority.
Mr. Wilbur called to let the Mayor and Transit know that he was on the 2 South route of the transit, and another driver gave the 2 South driver a can of air-freshener, stating "I always need this when I drive this route....how's the smell today?" Mr. Wilbur was offended at this, saying he hoped it wasn't the opinion of the Mayor and the City that the people who road this route were "dirty", etc. He asked that these comments be passed along to the appropriate authority.