Case Date:

4/18/1995

Case Date:

2/9/1995

Case Date:

1/19/1995

Case Date:

1/14/2003

Ms. Foster emailed Denise Henderson on Monday Jan. 13, 2003, Ms. Henderson then forwarded the email to Christina Fulton and Rosha Hardin. Please see attached email and Memo.

Case Date:

12/5/2002

See attached memo regarding Mr. Van Arsdale's complaint.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/8/2002

Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.

Case Date:

7/12/1999

WANTS YARD REPAIRED WHERE CBU WORKED

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

6/2/1999

FIRE HYDRANT LEAKING