Case Date:

7/1/1998

meter sinking-replace gravel in driveway

Case Date:

6/30/1998

METER SINKING AND WANT GRAVEL IN DRIVEWAY

Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.

Case Date:

6/10/1998

Transients are using the shelter in Building Trades Park as overnight housing.

Case Date:

6/8/1998

WANT YARD REPAIRED WHERE CBU WORKED

Case Date:

6/1/1998

Complaint re cable service. See letter.

Case Date:

5/21/1998

Citizen is wheelchair bound, uses BT access. Says recent switch to computerized system requires that she be picked up too early and gets her to work and therapy 40 minutes too early. Says previous system worked perfectly, she got there right on time. Says she is not the only user unhappy with new computer system, that it is inconvenient for others as well. Wants to go back to her previous pick-up time.

Case Date:

4/28/1998

WATNS STORM SEWER CLEANED OUT FLOODING HIS BASEMENT. NANCY CALLED LISA IN STREET DEPARTMENT TO HAVE IT CLEANED