Case Date:

6/17/1997

Abandoned auto on Hagan St.

Case Date:

12/23/1996

NEED EMERGENCY WATER SHUT OFF-LEAKING INSIDE HOUSE

Case Date:

12/23/1996

NEED EMERGENCY WATER SHUT OFF-LEAKING INSIDE HOUSE

Case Date:

8/12/1998

HOSE FROM PUMP RUNNING INTO CREEK IN REAR OF HER HOUSE, IT IS MAKING NOISE

Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

6/10/1999

Mr. Sanders is upset with Insight's automated message system. He telephoned Insight about the letter enclosed in his June billing statement. Scott Cooley was unavailable for comment. This complaint was received by Patricia George.

Case Date:

9/24/2001

after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.

Case Date:

1/12/2004

wanting to get signed up for online utilities payment reply- attached utilities webpage and phone number

Case Date:

7/8/2003

CINERGY REQUESTED AFTER HOURS EMERGENGY LINE LOCATES.

Case Date:

5/5/1995