Case Date:

5/21/1998

Citizen is wheelchair bound, uses BT access. Says recent switch to computerized system requires that she be picked up too early and gets her to work and therapy 40 minutes too early. Says previous system worked perfectly, she got there right on time. Says she is not the only user unhappy with new computer system, that it is inconvenient for others as well. Wants to go back to her previous pick-up time.

Case Date:

6/13/1998

WANT EMERGENCY AFTER HOURS LINE LOCATIONS