closed #116865
Other
722 W Dodds ST
- Case Date:
- 7/1/1998
meter sinking-replace gravel in driveway
meter sinking-replace gravel in driveway
METER SINKING AND WANT GRAVEL IN DRIVEWAY
BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.
Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.
Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.
Transients are using the shelter in Building Trades Park as overnight housing.
WANT YARD REPAIRED WHERE CBU WORKED
Complaint re cable service. See letter.
Citizen is wheelchair bound, uses BT access. Says recent switch to computerized system requires that she be picked up too early and gets her to work and therapy 40 minutes too early. Says previous system worked perfectly, she got there right on time. Says she is not the only user unhappy with new computer system, that it is inconvenient for others as well. Wants to go back to her previous pick-up time.
WATNS STORM SEWER CLEANED OUT FLOODING HIS BASEMENT. NANCY CALLED LISA IN STREET DEPARTMENT TO HAVE IT CLEANED