- Case Date:
- 6/20/2002
Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.
- Case Date:
- 6/11/2002
Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.
- Case Date:
- 6/7/2002
Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.
- Case Date:
- 5/13/2002
Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.
- Case Date:
- 5/8/2002
Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.
Other
2450 S Henderson ST
- Case Date:
- 4/25/2002
customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit
- Case Date:
- 2/21/2002
QUESTIONING NEW STORMWATER CHARGES
- Case Date:
- 7/11/2005
Citizen stated that this rental has been converted to 3 units form 1 unit.
- Case Date:
- 6/1/2005
Unburied cable request. See attached email for details
- Case Date:
- 5/27/2005
wanted to know what can be done about people around maxwell house parking in the street. the street parking makes it very difficult for the buses and vans to manuever in and around the driveway.