Case Date:

10/7/1996

SEWER BACK-UP

Case Date:

10/7/1996

Mr Sowder phoned wanting to know how TCI can LIE about a survey being conducted concerning the recent channel change. He has two services, one in the city and one in the county. He never received a survey for either service. Mr Sowder feels that TCI should not be allowed to lie and say that they have done a survey,when clearly they have not.

Case Date:

10/7/1996

Mr Sowder phoned wanting to know how TCI can LIE about a survey being conducted concerning the recent channel change. He has two services, one in the city and one in the county. He never received a survey for either service. Mr Sowder feels that TCI should not be allowed to lie and say that they have done a survey,when clearly they have not.

Case Date:

10/7/1996

Citizen claims that snow plow killed her grass. Says street dept. came out and planted grass seed across the street for a similar problem but did not plant seed in her yard. Wants to know if we plan to do this before winter.

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID

Case Date:

10/11/1996

DIRTY WATER

Case Date:

10/11/1996

LOW WATER PRESSURE SINCE WE TRANSFERRED FROM OLD MAIN TO NEW MAIN.

Case Date:

10/11/1996

WATER RUNNING IN BACK YARD. HAD BEEN RUNNING FOR APPROX. ONE WEEK. THERE WAS NOT ENOUGH WATER TO GET A SAMPLE TO SEE IF IT WAS CITY WATER OR GROUND WATER.

Case Date:

10/11/1996

INCONSISTANT WATER PRESSURE WHICH IN THE PAST SHE HAS CALLED I.U. AND THEY RESPONDED. TODAY WHEN SHE CALLED, I.U. TOLD HER TO CONTACT CBU.