Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.
PLEASE SEE ATTACHED LETTER.
Mayor Fernandez wanted to know if citizen action items can be tracked geographically. (e.g. tracking sidewalk complaints by location). This is something to look in when updating the system.
Mr. Johnson adopted a dog and had it in his care for 2 weeks. He rtnd the dog to the shelter b/c he said, "it bit people when it was hit." Denise explained he could not adopt another animal, ever. Denise explained to OOTM that the dogs ribs were showing and that it was obviously not fed and mistreated. He was also very rude to her over the phone. She explained that they had to euthanize the dog, and he is now on a list of people that can no longer adopt pets.
Ms. Sexton's car was vandalized Thanksgiving day by a broken window & her purse was stolen. She called BPD & filed a rpt. w/ Ofc.Skirvin & he said he would stay in touch & she'd heard nothing. Since then she has noticed two more vandalism incidents exactly like hers. She found BPD to be rude when she called regarding the other incidents. She wants more than one patrol a night & wants Ofc. Skirvin to follow up with her.
Mr. Rogers is "disgusted" with BPD. He was arrested 4/14/99 & is unhappy with excessive force used & the way he's been treated by dept. since. He's made consistent requests for his police rpt. ever since his court date. Everyone he came into contact w/ at BPD has not been helpful. He wants to know what can be done. (I offered him option of filing a "internal compliant w/ COB PD" form. He accepted and is supposed to come by office to pick up forms.) *(# above is a pager)