Case Date:

2/4/2000

Customer says someone left orange CBU cones in his driveway.

Case Date:

2/3/2000

Ms. Howard wanted the council to know that a private contractor for Insight Communication is currently working in the back of her property and is taking down a landscape, stone wall in order to trench a new line for the rebuild. She just wante the council and Insight aware of the situation in case there is some damage done to her property that she fully expects the wall to be rebuilt exactly the way it was.

Case Date:

2/2/2000

Ms. Whitby stated that she resents fox sports network taking over c-span. Ms. Whitby states that fox network already has two stations and feels that it is unfair that they can pre-empt her television viewing with ball games. March 2, 2000: Ms. Whtiby was informed that a lack of bandwidth at the time caused the interruption of C-SPAN. Insight is currently working on this problem, but until more bandwidth is available, C-SPAN will continue to be interrupted for bball games.

Case Date:

2/2/2000

Old and New cable system: Several channels are duplicated, and Mr. Resh has been billed an additional charge for the channels, he doesn't want the additional channels. When the rebuild is complete, duplication will stop.

Case Date:

2/2/2000

Ms Whitby resents it when fox sports network takes over c-span in the evening. Ms. Whitby states that fox network already has two stations and she does not like it when c-span is pre-empted for a ball game.

Case Date:

2/1/2000

WOULD LIKE SOMEONE TO LOOK AT METR SET UP, CALL TAKEN BY FRANK B. IN METER SERVICES

Case Date:

1/29/2000

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time.

Case Date:

1/27/2000

Mr. Resh received his bill from Insight Communications with an additional $3.00 charge for additional channels to his basic service. He doesn't want the additional channels. He stated that some of the channels are duplication and that they run the same programs at the same time. When rebuild is complete, duplication will be solved.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.