closed #105489
Other
3123 E Diana CT
- Case Date:
- 6/11/2002
Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.
Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.
Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.
The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.
Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.
Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.
customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit
QUESTIONING NEW STORMWATER CHARGES
sump pump draining into the street at the corner of S. Washington and Wylie.
appears that sump pump with possible sewage is discharging onto the road just north of the drive way.
There are a couple of piles of shrubs and brush in the backyard that has not been removed for several months. The grass is high and the weeds are overgrown on the fence line. The citizen stated that she had called in about this in the summer (see attached complaint).