Case Date:

2/24/2023

I've been playing Ultimate Frisbee in this community for a number of years. One of the more prominent, competitive, and fun seasons in the calendar is Winter League shiv has been held at Twin Lakes for a long as I can remember. I've also played in a few soccer outings on that indoor turf and I can only imagine how many other activities take place on the indoor soccer turf. In some years past, the turf was getting a bit past the normal wear-and-tear stage but this year has been ridiculous. There are some patches of the field that have worn down into the concrete below. This is far past unacceptable. Is love to continue to play Ultimate, soccer, and participate in other activities that may use this turf however if the conditions are not improved, I feel that I will need to seek other locations to enjoy these activities

Case Date:

2/24/2023

The turf field at Twin Lakes is becoming unsafe to play on. Multiple spots have lost the rubber/grass/turf parts - which already causes slips and potential injuries. This particular picture shows a section that has worn completely through the turf/grass and all the way through the base layer and exposes the concrete floor underneath. At some point, a liability waiver won't cover injuries caused by unsafe facilities.

Case Date:

12/4/2022

On Sunday 12/4 at about 12:00 PM, I went to use the Electric Vehicle Chargers in the Switchyard parking lot. The two chargers on the south side would not activate when I plugged the cables into my car. I tried both of them. The two north chargers were in use by other cars and appeared to be working. I did not see the power light indicator on the two south stations, so it might just be a switched off breaker or it could be something wrong with the stations. Regardless, it should be looked into.

Case Date:

11/30/2022

Why isn't there a ramp leading to the observation area for soccer at Twin Lakes? Tonight I witnessed two individuals in wheel chairs at the complex who wanted to watch the soccer games. The first person had to be carried up and down the stairs and the wheelchair was left near the bottom of the stairs. The second person remained in her wheel chair and the person she was with pulled the entire wheel chair up the stairs, step by step. Why can't the city build a ramp for everyone to use to get up to the observation platform? This is not accessible for people in wheel chairs and it needs to be addressed. Thank you for your time.

Case Date:

9/14/2022

For The past 2 weeks only one bathroom is unlocked. And in the morning there's a line to get into the bathrooms. If there's two bathrooms they should both be available for use. A lot of pickleball players are here. People walking past the beeline and it seems strange that with two bathrooms you would lock one. They both should be available to the public at all times.

Case Date:

8/7/2022

Lifeguard on duty lacks much focus on swimmers in the pool. For example, she has been thoroughly engrossed in her water bottle for the last 15 minutes: taking off the lid, gazing inside it, drinking from it, gazing inside it again, staring at the lid, taking another drink, etc. Fortunately, most lifeguards at Bryan Park pool are very attentive to their safety responsibilities.

Case Date:

7/22/2022

Why did the poolside basketball hoop at the Bryan Park pool get taken down midway through the summer?

Case Date:

7/19/2022

You made sure to label single use restrooms as for "all genders" but in throwing up the rules at the park, you made sure to mention to not change diapers outside of the restroom. But none of them have the labels for changing tables. You are so worries about offending anyone, you left out parents. Great job. Signs would be nice. Or changing tables in each stall. Something so I don't have to lay by 1 year old on the concrete that people have peed on. Thanks

Case Date:

5/23/2022

I work for The Villages Healthy Families program. We are a non-profit child welfare agency. I am looking for a fee waiver for a room rental at Twin Lakes to host a free, public class on infant safe sleep education. The class takes between 30-45 minutes and attendees receive a pack n’ play at the conclusion. There are no income requirements for the class. Would the Parks Department be able to waive the fee for this class? I offer it throughout the county to make it more accessible for those with transportation barriers. Thanks for the consideration!

Case Date:

5/15/2022

Broken locks on restroom door