Case Date:

6/8/2023

I have lived at my address 5years And since December of 2022 my husband's been on dialysis at home we acquired quite a bit of medical waste as he treats 5 times a week. The problem I'm having is I made a agreement with the supervisor of sanitation to take 7 bags of medical waste for $20. When I got my bill It was seventy dollars When I called about it I got a phone call back and they said some other things had been placed outside of that 7 bags and that's why they. Charged me the $70. We live on a fixed income and they justified it saying that some people get 3 or $400 bills of trash when students move out. I thought there was a cap on it evidently that's not the case. I don't think it's fair that I can't go get another trash service because I live in city limits. And there's no other way for me to get rid of this medical waste. I can't even make a statement by not paying the $70 because then my water will get shut off and he needs water for his machine. Things worked so much better when you bought trash stickers and popped them on the bags you needed to get rid of big mark up to pay $10 now instead of $1 AND Pay for your trash can.

Case Date:

7/5/2023

I also want a bigger container because sometimes we can't close ours

Case Date:

7/5/2023

Trash wasn't picked up. Want bigger trash container.

Case Date:

7/20/2023

Trash was not picked up on Wednesday (our normal day). Can it please be picked up. Thanks

Case Date:

9/4/2022

To enhance accessibility for mobility wheelchairs, could sanitation workers please replace empty bins on grass off sidewalks? I am talking about the new sidewalks and walking path on West 17th that are situated by the curb without a grassy strip between the sidewalk and curb. Disabled people have difficulty navigating wheelchairs on trash day. Neighbors place their bins correctly at night but sanitation workers unload the empty bins willy-nilly on the sidewalk. It will take more work but hopefully they understand. Sanitation workers do a great job.

Case Date:

9/21/2022

We were left a notice that our garbage wasn’t picked up because it wasn’t bagged. Every single item was in a plastic bag.

Case Date:

9/28/2022

On more than one occasion on a Wednesday morning, there has been a COB garbage truck coming through Sherwood Oaks neighborhood at a high rate of speed. I have witnessed this at least twice. The second time was this morning (9/28/22), at approximately 6:45am. The truck was travelling down Bainbridge from Allendale, and turned left onto Elliston Dr. At the 4 way stop at Bainbridge & Elliston, the driver barely slowed down & completely disregarded the stop sign. Then the driver went down Elliston speeding, presumably down to the park to get the trash there. I witnessed the truck coming back up Elliston a few minutes later, still driving too fast, and disregarding the stop sign again. I know it's early, but kids are picked up at the bus stop at that 4 way stop just a few minutes after 7am, and throughout the neighborhood. We also have a lot of people out exercising in the mornings, & there are no sidewalks on Elliston. Please address this with your staff, but feel free to contact me if you have questions or need clarification. We love our neighborhood & want to keep it safe for everyone.

Case Date:

11/30/2022

For some reason our recycling is not being picked up. It is not the auto truck given we live in Windermere woods and the truck with staff need to come through the ally. We have had it out 3 weeks (pickup is every week, we thought!) but for whatever reason it is not being emptied. Can someone help me understand what we may be doing wrong? 2602 E Windermere Woods Dr. Thank you.

Case Date:

12/29/2022

Trash was not picked up this week although recycling was.

Case Date:

3/9/2023

Trash truck picked up my can so fast this morning at 2006 S Sussex Dr it didn't fully empty. Can you come back and finish the job please?