Case Date:

12/8/2020

Your verification method with the photos is terrible. Using this in a phone it tormented me for 10 minutes before refusing to register my issue. Your system is great but for the verification issue, which seems to have been designed to torment people into not reporting. I assume most people are using their telephones - serving up nine images (including broad streetscapes) and asking if any fire hydrants or bicycles are depicted, is an impossible task without a jewelers’ eyepiece. The UX is broken, as the kids say. Please consider a different method or no method. The fact that this has to be even reported tells me you must have a system designed by teenagers.

Case Date:

12/10/2020

the vote to remove the homeless camp at Seminary park was, by any moral opinion, disgusting, reprehensible, and downright evil. how dare you sit in your offices and make the decision to leave hundreds of people without any form of shelter, on the streets, at the beginning of winter. i understand an alternative was given night of, but those people are in the position they’re in because the government has proven time and time again that it will fail them when they need the help. you have proven this point to them once again. they had no reason to accept your handout, shame on all of you.

Case Date:

12/14/2020

Homeless

Case Date:

1/7/2021

It's been well over a year now and photo uploads still don't work from mobile. I'm uploading a screenshot here. Staff are always confused by my ureports because the photos turn into just one big pixel. We're about to find out if it happens on desktop too...

Case Date:

1/20/2022

The landing page for uReport states the following: "Use uReport to notify the City of community issues, such as potholes, graffiti, malfunctioning street lights, and more." Perhaps there could be a FAQ of sorts added that clarifies that broad statement. The FAQ could point residents to Duke Energy for reporting malfunctioning street lights. I appreciate the DPW staff member who submitted a request to Duke Energy on my behalf, but it probably would be best for everyone involved to be able to filter out some requests that do not need to be reported to the city. Additionally, I suggest the graffiti part be amended to state, graffiti on city property, as it is unclear that the city does not take care of graffiti on private property even if it is offensive with foul language. Thank you.

Case Date:

4/19/2023

What happened to Report #183445? Was it removed from public record?

Case Date:

5/11/2023

With respect and gratitude, I am requesting that the minutes for the Animal Control Commission meetings for the second half of 2022 and year-to-date 2023 be uploaded to usual web pages. (Uploaded agendas suggest that such minutes have been approved by the Commission.) Thank you very much.

Case Date:

6/8/2023

Theft electric bike Electra 2021

Case Date:

7/12/2023

Is there any sort of RSS feed for the city website? I'm only mildly interested in news, but for city infrastructures projects in particular, I'm interested in keeping up to date. There are many social media platforms to try to keep up to date, often each having to be manually managed and updated. But for some of the odd folks such as myself who do not use them or agree with their practices, RSS is an excellent option. An RSS feed could be built into the deployment/change process for the website and utilize the automation to require no additional effort (aside from the initial implementation). These would be a great source for finding new information for folks like myself. Cheers, -ag

Case Date:

7/14/2023

While trying to submit a report ticket via a mobile app, it gets stuck on the last step. My original report was for a blocked street and included a photo and location. I've attached a screenshot on this report