Case Date:

3/3/2023

Hello, I am writing you again to address the storm water issue we have in front of our property. It has been almost a year since the process of fixing this issue has started and it is becoming frustrating. We have been very patient, and we understand that there are priorities in the city but if this issue is not addressed the road will continue to erode and soon we will not be able to access our driveway. As I stated, we started the process in March 2022; we waited until September and submitted another ticket UReport 181323; this time the crew came and did some work (since we did not receive any information, we did not know if they are finished by the way they left the project for the past few months). I wish I could attach more photos of the "finished " project. Anyway whenever they cleaned the trench, the asphalt was scraped, and everything was left as is and every time it rains all the dirt and sediments go in the culvert clogging it. The rain today made everything worse, the culvert is clogged and the water is again on the street. It is extremely frustrating and disappointing. Below is the first email we sent on March 14, 2022 Hello, We are contacting you with hopes of getting some advice regarding the storm water stream that runs along E Vernon Ave in Matlock Heights neighborhood. There is a storm/ rain water stream( path) that runs under N Dunn Rd , goes west on E Vernon Ave and under Fritz Dr and eventually goes into a larger creek. Over the past few years this pathway has been deteriorating with some of the road erosion happening right before the water goes into the culvert under our driveway. The previous owner of our property added some rocks and blocks but it does not solve the road erosion problem. We are needing guidance and help since we do not know how to address the erosion and also the public road. Thank you for all your help! Mihaela Lee 812-325-6959

Case Date:

4/18/2023

Hello, We are contacting you again to follow up on a ticket we submitted a couple of months ago regarding the stormwater. The project that started last year it is still not completed. Thank you!

Case Date:

5/17/2023

Hello, I just wanted to follow up on the progress of the ticket we opened on 03/03/23. We have not received any response or feedback from your department.Thank you!

Case Date:

6/30/2025

My street runs downhill from Dunn to Walnut. In our older neighborhood, there is no infrastructure to handle stormwater. So the drainage ditch in front of my house and 3 others is the only thing that keeps our street from being flooded completely in any significant rainfall. I maintain it by weeding and cleaning out leaves and litter, along with the culvert that goes under my driveway and can become totally blocked- despite the fact that the debris that blocks it runs down from every house uphill of me to Dunn St. I'm writing two request that this ditch be repaired, as it is full of holes and water is going under it, causing even faster deterioration. Although the ditch was installed by the prior owner and not by the city, it is doing the city's job here; it is handling stormwater and preventing street flooding. This ditch is a small and short-term patch on the major drainage issue in this neighborhood which needs to be addressed in a more comprehensive way soon. My basement, which never had more than a trickle of water for the 23 years I've lived here, regularly floods now. My uphill neighbors' eastern foundation wall collapsed in a rainstorm 2 years ago. Glendora runs like a river in any rainfall, and as you know, rainfalls are getting heavier and more frequent. I will take pictures to show that my ditch keeps one side dry so that the street doesn't flood all the way across. I would really appreciate some short-term help with patching and possibly putting a grate across the culvert, along with a response about a long-term solution. Thank you for any help you can provide.

Case Date:

4/6/2025

Culvert is clogged and needs to be cleaned out for better draining