Case Date:

10/19/2022

I parked in the 7th street garage on 18 October, 2022 from 5:50 pm until approximately 9:00 pm. I placed my charge ticket in the machine and it said 1.75 charge for which I inserted my Discover card. It said to hit the receipt button, but according to a gentleman I spoke with at (812) 369-3622, I must have hit the "cancel" button. Thinking I had a paper card to place in the machine to open the gate, I took it to the gate and entered it into the machine. It then said I owed $3.00 and initially it refused my discover card and a VISA card, but eventually took a Mastercard charging me $3.00. I then got the gate to open. So for this parking experience, I paid $4.75 for just over three hours of parking. The gentlemen said to go to dailyr@bloomington.in.gov and they could help me. I would like a refund of my $3.00 please. Thanks, Jim Faris