Case Date:

5/31/2025

This rental house across the street from us has had two mattresses leaned up against the house by the garage for quite a long time being exposed to the elements and likely a habitat for vermin. More recently, someone has dumped a mattress from the Bypass that sits on the steep hill at the end of our Fritz Drive culdesac. Can HAND cite the rental property owner about the mattresses at the residence? And can Sanitation do something to remove the mattress dumped from the Bypass?

Case Date:

3/24/2025

We have an issue where either our trash cans have been stolen or misplaced both the regular trash can and the recycling are missing from our property.

Case Date:

11/21/2024

It has been almost two months since my bins where actually emptied I have tried talking to the guys on my route my cans are always where they are supposed to be and they never empty them completely and they always spill the recycling in my yard.

Case Date:

8/28/2024

4391 W Belle Avenue—trash pick-up was fine, but they never got my recyclables. Went there at lunch to put bins in garage. Left it out thinking that maybe they’re now coming much later for recyclables. I put it back in garage after 5pm as neighbors bins were all away.

Case Date:

8/26/2024

We were charged over $300 under sanitation for "Large Item Pick up", however, were not responsible for any items that were allegedly picked up. I have tried to get in contact with the sanitation department for the past month with no avail. I would like to get this issue resolved so I am not responsible for the charges or the late fees that could potentially accrue. Please contact me via email as that is my preferred method of communication.

Case Date:

8/23/2024

After the last trash collection, our bin is broken/cracked in a few places along the top, including the middle of the handle. Is it possible to get a replacement? It's the small size. Thanks!

Case Date:

8/22/2024

After our trash pickup this morning, there a few large cracks on our trash bin, including the handle which is broken in half. Is it possible to get a replacement? Thank You!

Case Date:

8/8/2024

Trash not collected this morning. Placed on curb last night. Recycle collected.

Case Date:

9/30/2018

Sanitation website says all forms of styrofoam and milk cartons (waxy coating) are non-recyclable but our City recycling cart says that both may be recycled. Can you tell me which is correct? Also, the weblink for emailing Sanitation on the sanitation page is broken. Thank you, Perry Metz

Case Date:

8/21/2018

Last week on 8/14 after trash was collected my retaining wall had been knocked down. I'm attaching a photo.