Case Date:

10/17/2014

Hi there! My name is Melanie Nelson, I work in environmental services for Daly City. Our department is putting together a workshop on water conservation in the home as part of our "Going Green" series. We see it as a great way to protect the environment while also educating the community and saving them money, it's a win-win-win situation! Your page, http://bloomington.in.gov/waterwise , has been awesome as a guide for the event planning committee, and we can't thank you enough for posting it! The reason I'm emailing you is because a local middle school class has been helping us with the endeavor as a volunteer project and they (very proudly, I might add) found a great article here: http://www.improvenet.com/a/water-conservation-at-home . The article is a basic overview for children on water conservation in the home and its benefits, with links to several great sources for both children and adults. I think the kids would be absolutely stoked if you were to post a link to the article on your page, they love to help out wherever they can, and seeing the link on your page would show them that they've made a difference and their actions have had an impact (however small). Please let me know if this is a possibility and I look forward to hearing back from you soon! Thanks again! -Melanie

Case Date:

2/24/2015

Are the event calendars available for anyone to post an event? I could not find a "submit an event" button or info. Please help. thanks!

Case Date:

5/27/2018

I can no longer access the Elm Heights historic walking tour. I found other brochures. Below is the url for the Prospect Hill tour. Would you please send me the pdf and/or post it on the website? https://bloomington.in.gov/sites/default/files/2017-05/prospect_hill_brochure.pdf

Case Date:

5/7/2018

Our office received a phone call on Saturday, May 5th at 12:50pm from a women calling in regards to a water leak on Pepperride Drive. Melissa O.

Case Date:

11/6/2012

I emailed a couple days ago about my service and having problems with my billing situations. I received one bill since I moved in and after I paid it i did not receive anymore. I was called and informed that I owe 140 odd dollars on this account, which i have no problem with since it is what is due. The only problem is the bill that I got for the first month at this location must have a different account number than where I am currently being charged because when I look up the balance it states zero. Is there anyway I can get my actual account number so I can pay this off. I tried to call today but the office was closed due to elections, but i would probably need my account number anyways to pay it. I would greatly appreciate your help in this situation, somewhere down the road things must have gotten switched around or confused. Thank you for your time. Devin Parsons 730 W. 17th St. 47404

Case Date:

7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

Case Date:

12/19/2014

Please help me to understand my water bill and why I am continuing to be charged. My name is Bob Schimp account # 33653-019 and own 522 Graham Place. Parker Real Estate manages the property and has continued to pay the utility bills sent to them. They have been instructed not to have the water turned on. The previous tenant was evicted and left a water bill of $159 and the water was disconnected for non-payment. In September or October I was working in the unit and a man from your office arrived and turned the water on, I immediately went to the office and asked for the water to be turned off. I was told the water would be automatically turned on and billed to me as the owner unless I signed a form at your office which I did (the signed form is on file in your office). The water is currently OFF and has not been turned on since being shut off for non-payment, even as you continue to bill me for water usage. Please under NO circumstances turn the water on as the condo has been remodeled with new carpet paint and kitchen fixtures. Until pressure checks are completed water leaks may damage the new construction. I also ask that you not turn on water until the arrears from the previous tenant is paid and I not be charged while the service has been disconnected.

Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

Case Date:

8/1/2017

The leasing office and pool building of Woodbridge Apartments has restrooms you can get trapped in. There are two restrooms, one mens and one womens, that connect to the exterior (on the pool side) and the interior (on the leasing office side). During normal business hours you can easily enter and exit the restrooms without a key from the interior, leasing office, side. You can also enter the restroom without a key from the pool side, but in order to return to the pool you must use a key that tenants have been given. This creates an environment you can get trapped in. Once the office is closed, it is impossible to leave the restroom through the door that is normally unlocked during the day. If you accidentally enter from the pool side without having a key, once the door closes you'll be trapped until someone finds you. Surely this is unsafe and not up to code. I'm reporting this anonymously as I am a tenant and do not want to cause trouble with the landlord. Thanks for your time.

Case Date:

8/19/2013

I am writing this in regards to an elevator issue in which I was apart of at Smallwood Plaza. I am concerned about the safety hazard their elevators pose. On July 26, 2013 3:30 pm I had just come home from work at about 3:00 pm. I parked my car in the B1 garage of Smallwood so I could move my things back and forth easily. I went up to my apartment (the elevator seemed normal at this time), put my phone to charge, rested a bit, and then went back down to my car because I was moving. After packing my car, I went back to the elevator to go back upstairs to my apartment, on the 7th floor. I keyed my card to go up, the elevator started rising, and I heard a peculiar sound. The best way I can describe this sound is that it sounded like chains rubbing against each other. Then, the elevator shook and jolted. Luckily, I didn't get hurt, but I was forced to the other side of the elevator because of the jolt. I immediately pressed the emergency button as well as the alarm button. After waiting for 5 minutes with no response, having no phone because I had left it to charge, I started to panic and hyperventilate. I waited for 30 minutes alone in this elevator. I looked for the emergency phone in the box and was horrified to see that it wasn't there. I had pressed the emergency button for 30 minutes. I had looked up at the security camera thinking, "can't you see me?!" Thirty minutes later, a girl on the other side of the elevator said: "is anyone in there? I replied: "yes can you please open the elevator?!" "I can't it's not opening. I will go get help, ok?" I was thankful that someone had heard me. A couple of minutes later, a maintenance guy showed up. He opened the elevator with his hands, and gave me his hand so I could climb down because the elevator was stuck in between floors. It took a little more than a week to fix the elevator. After my incident, I first talked to someone in the City of Bloomington building and he said to talk to Smallwood first and then report back if nothing was resolved. I talked to the Smallwood office management. Their response to me was "It happens, it's normal." Appalled, I said, "Well, will you let me know what happened?" and she replied "what do you mean" and I said: "well, with the elevator..." and she said: "I can take your name and number and have my manager call you" Whitney, the woman I had this short conversation with, seemed to be completely dry and not concerned about this situation. I never heard from the manager or the office. I find this issue to be a huge safety hazard to the public. Please let me know what will be done about this situation. Thank you, Priscilla Massey