Case Date:

10/5/2018

Hi! I hope you’re doing well. I came across your resource page bloomington.in.gov/homeless-resources. This is a great list of resources. Also, if you’re open to suggestions, I wanted to recommend an additional resource for inclusion. I think it might make a great addition to your page. Here’s the link to the resource: I’ll be glad to know if you found the resource a fit for your list. No obligations. Just something to help the community. Keep up the great work! Thanks for your time. Regards, Kimberly Ross

Case Date:

2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you

Case Date:

10/7/2014

Hi, I am interested in participating in the usability testing of your new site. Please contact me with the parrticulation details. Kind regards, Lynne Figg

Case Date:

1/23/2018

Reported to Mike Carter via email 1/11/18. Reporting to uReport as well. FYI. With the new snow, it’s a lot easier to see where the leak is at. I hope you had a nice long weekend… Best, Rick On Jan 11, 2018, at 2:27 PM, Rick Birch Dietz wrote: Mike, here’s the scoop on the leak we discussed. Thanks! I live at 1500 E Maxwell Ln. I’m at the SE corner of Maxwell and Sheridan. There appears to be water pooling on east side of Sheridan near the western entrance to my driveway. I noticed ice here a few times last winter but thought it was just frozen road runoff and it wasn’t super cold last year so ice build-up wasn’t significant. But it’s been well below freezing and there shouldn’t be standing water. I didn’t observe anything like this in the spring, summer or fall. I assume there’s a small water line leak underground, perhaps underneath the road. The road is cracked along the edge so there may be some freeze/thaw going on. It doesn’t seem to be an emergency — the flow seems pretty minimal but it does generate some ice south of the wet area when below freezing. I wanted to report this now that I realize what is going on. I placed a stake with orange flagging tape in the area where it seems like water is coming to the surface. Thanks for looking into this. Thanks, R <IMG_4655.jpeg>

Case Date:

9/29/2016

Billing address change request. Addresses removed.

Case Date:

2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

Case Date:

9/16/2016

703 N Washington St - ripped up bags of trash being spread around the yard.

Case Date:

1/26/2015

702 West Allen (rental) 1126 South Fairview 1112 South Fairview (rental) The houses listed above continually have a buildup of trash in their yard. 614 West Allen The yard looks like a junk yard. The continuous supply of trash lying around has attracted pests and dogs to dig in to it. So garbage gets all over the neighborhood. One of the pests that the trash is attracting is skunks. My dog has been sprayed once and I have had a few close calls. This past Saturday a pit bull came out of a large pile of trash and kept barking at me and my infant son trying to defend his treasure. This is my second complaint about trash in this neighborhood (the first time was just about 702). I wish to stay anonymous about my complaints so I don’t make enemies out of my neighbors, especially the ones that own their houses. So please help me resolve this problem. Thank you

Case Date:

1/25/2016

Broken glass spread on sidewalk in front of the gated parking lot, south side of 7th street. assigned this case to Rosie Beaman

Case Date:

7/26/2018

Three out of four were fixed. But 118 is still out. Also, 89 is out. 4 lights along the B-Line Trail are out 151 & 149 between Adams and Moravec 124 between Fairview and Rogers 118 between Rogers and 8th St.