Case Date:

8/12/2013

benches at bus stops There are a lot of elderly/handicapped individuals who ride the #2 Countryview bus to and from Krogers Seminary square. For some reason the benches on the west side of Krogers were removed. I contacted Bloomington Transit and they said it was the city that removed them. I was told it was because too many "street" people hang out there so this is to discourage that. It does not make sense since the bus stop on the east side of Krogers, closer to the park where those people hang out. The other thing that makes no sense is to inconvenience senior citizens over a situation that would seem to be something that the police patrol should be able to discourage by driving by often, especially those golf cart looking vehicles or bike patrols since it is part of the bline trail. Since the grocery is expanding and updating probably even more people will come there I would like to request that thosebenches be replaced. I can get a petition signed by passengers if it will do any good.

Case Date:

12/31/2013

I am surprised, as I rode the bus a few days ago and to see a woman, handicapped in a mechanical chair strapped down only to see her and the chair overturn. To my surprise after helping the woman up and asking if she needed medical assistance, she stated no tand that incidents like that happen often and even if she needed help the bloomington transit never offer to help. You would think that it would be in the best interest of the transit system to take care of individual with special needs, as with many witnesses such neglect of elderly and special need individuals can cost the city millions.

Case Date:

9/1/2018

Bus 555, on route 3E, almost ran into me at approximately 5:15 p.m. on Saturday, September 1, 2018. I was at the stop sign, leaving the parking lot as referenced above on the map. The bus took the left turn at an angle and did not stop. I put my car in reverse and the bus just missed my car by inches. My entire family was in the car with me. I have not seen bus driving this bad in quite some time. They need to be careful and take it slow. If they cannot make the turn, then let the other person turn so they have a wider angle. I'm not sure why a bus would be in a parking lot anyways--it's a poor place to put a bus stop if there is one. There's too much congestion in that parking lot especially.

Case Date:

10/1/2018

As of 6 pm this evening, there were 4 Lime Scooters illegally parked in the bus shelter near Pete Ellis and Longview. (Photo attached). I first noticed the scooters there about 8:30 AM this morning. Lime employees freelance "chargers" who sign up up through their app to charge the scooters overnight at home and then place them in the morning. These scooters were likely placed by a new and under-trained charger. I reported the issue to Lime through their support system about 9 am and received a form response just a few minutes later that someone was being dispatched to retrieve the scooters. However, Lime did not keep their word and by the end of the work day, the scooters are still there. This evening I see one had had been knocked over--- probably by someone just trying to use the bus shelter as intended. I recommend impounding these scooters. Lime should know better than to allow their team to place the scooters in bus shelters and should at least keep their word to address issues like this probably when they arise! I'm on the Bicycle Pedestrian Safety Commission and we will be discussing new scooters as a topic at our meeting next Monday.

Case Date:

7/16/2024

The 2 south route is being detoured and there is no information about it on the website or the app. How are people supposed to know that the bus will not arrive at their stop. The storm was three weeks ago, you should have information posted by now. Unacceptable.

Case Date:

7/17/2024

At the bus stop on W 3rd St and S Westplex Ave there are homeless individuals who camp out at the bus stops; they have mattresses, trash, and needles around them. This situation makes it unsafe for other individuals trying to ride the bus as well as causing a disturbance to the neighboring businesses. I've contact the transportation department and filed a uReport but nothing changed.

Case Date:

9/23/2024

Bus 761 route 7 had thick black smoke pouring out its exhaust. I think it needs maintenance

Case Date:

9/24/2024

Thank you for moving the bus stop north 100 ft out of the old bus egress places to places closer to real reasonable places nearer the sidewalks.

Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

10/14/2024

At the end of the very nice protected bike lane on 3rd Street, buses pull over into the unprotected lane to pick up passengers at this stop, forcing bikers either to stop and wait for the bus again, take their chances on going into traffic and around, or jumping up on the sidewalk. Please ask the buses to either stop in the car lane or extend the protected lane through this bus stop.