Case Date:

6/20/2024

Water flow has stopped at 1005 W Cascade Avenue, 47404 even though utility bill is paid in full and non-delinquent.

Case Date:

6/24/2024

Water outage since at least early morning, Monday 6/24

Case Date:

6/20/2024

No water. Last water was about an hour and a half ago

Case Date:

6/20/2024

Water is off why? It is 6:22 pm was on at 4:45, I have animals that will need water and its one of the worst days to be without.

Case Date:

6/25/2024

Low water pressure

Case Date:

2/20/2020

Rusty looking water and boil order?

Case Date:

3/6/2020

water bill

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

9/7/2021

Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.

Case Date:

2/24/2022

I just tried twice to submit a water/sewer concern and I’m not sure it went through. Should I see a confirmation screen or receive a confirmation email? Thanks.