Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

2/11/2024

The stretch of Hillside between High and Henderson is dangerous for all modes of transportation - there is no safe place to make a left-hand turn from any intersection north or south, especially at rush hours. At least one or more signals and/or 4way stops are needed. Please don't wait for accidents to happen to address the problem. thank you

Case Date:

5/15/2024

broken sidewalk and missing curb

Case Date:

10/18/2022

Homeless encampment in the woods on what I can only gather is public land but I'm not sure if someone owns it. They have completely trashed the area in and around these woods. They do drugs, are loud and dangerous. They have a bunch of cars and trash on N Summit close to the woods they stay in. There is trash all around the vehicles. I don't think they should be allowed to trash the neighborhood and cause issues.

Case Date:

5/14/2024

There is a dead opossum is the road in front. It is beginning to stink.

Case Date:

5/14/2024

A dead possum is lying on the sidewalk in front of this house.

Case Date:

4/3/2023

Sewer is backing up into the basement of the home. The plumber ran 100 ft of sewer cable through the basement cleanout. Pulled back wipes and roots. Line not open. Tested line by flushing toilet and running kitchen sink. Line tested bad. There’s only 55 ft from basement drain to middle of the street. Plumber ran 100ft of Sewer cable without meeting obstruction.

Case Date:

5/30/2024

There is a City-owned tree in the ROW that is completely covered in vines, some of which are poison ivy. The vines are right next to the sidewalk, and are so high that the vine is going to seed. Is this the responsibility of the adjacent property owner, or does the City attend to its own trees?

Case Date:

5/27/2024

Sidewalk here needs resurfacing, it never recovered from at the damage done when the power line poles were put in

Case Date:

4/2/2024

On the ridge overlooking the northernmost part of the B-Line - close to where the B-Line intersects with Adams St. there is a growing camp. The picture here was taken on 4/1/2024. There is trash flowing downhill from the camp on the ridge. Some of the trash includes at least 3 propane tanks. The camp is less than 0.25 miles from homes and a park. It is a bit scary to think that the campers might be using the propane inside their tents. What can be done to help these folks stay warm and dry without the risk of blowing up a neighborhood?