Case Date:

5/19/2024

Turned on faucet to clean a litter box and leaves came out with the water for several minutes

Case Date:

5/17/2024

There are a few grass-cutting services in town that use loud, industrial, gasoline-powered equipment that is designed and intended for use on large fields/cemeteries/etc., but they are instead being used on small, residential plots up close to neighboring properties whose residents do not appreciate the noise, hazards, and pollution produced by these dangerous machines. Are there any City regulations about the use of such equipment in the city limits? For example, the property immediately adjacent to the Grant Street Inn on 7th Street uses such a service. The large equipment is startingly disruptive and annoying.

Case Date:

5/16/2024

Storm Drainage system at corners of Sheffield with Cambridge and Providence aren't sufficient and often are overwhelmed during heavy rains. This happens even without them being clogged.

Case Date:

5/10/2024

It’s worth talking to the driver of BT bus #1337 route 9L headed west on 3rd at 3:45pm. Their driving was alarmingly aggressive.

Case Date:

5/9/2024

My daughter hit this. I've seen other cars come close if 2 cars meet. We asked him to fix it twice, with nothing being done. Shirley this can't be okay or safe with the things setting in the middle of the road

Case Date:

5/8/2024

New street lamp on SE corner of 12th/Lincoln is WAY too bright, much brighter and whiter than the normal orange-ish lamps on other street light fixtures in the neighborhood. This one emits a lot of glare, blinding drivers as they attempt to navigate 12th Street, and causing pain if one happens to look directly at it. Worse, it casts light far beyond the actual intersection, flooding the houses in the vicinity with unwanted light all night long, preventing people from enjoying their porches in the evenings and early mornings. If the City refuses to switch the light to a normal soft light that can be tolerated, it seems reasonable that the light can at the very least be shaded so that the intense glare is only directed downward rather than flooding the neighbors' homes in all directions with unnatural, unhealthy, and offensive light. A similar lamp was recently installed at the 12th/Dunn intersection. The people who live near that intersection are probably experiencing a similar, unwelcome annoyance.

Case Date:

4/30/2024

They can’t stay within the lines. Fine then already.

Case Date:

4/30/2024

Is the City responsible for retaining walls alongside walkways or does it fall on adjacent property owners to maintain them? On the Lincoln side of this property there is an old wall that is just about to collapse. It seems that if a team of masons got in there now prior to its failure, they might be able to take it apart somehow and reset it so that it will last another 130 years. But if it were to fall on its own, the stones would likely all break up and be useless trash. Property owner (Parker Rentals) is aware of the potential problem, but they do not seem to care. The surrounding area has many retaining walls that add character to the community. It would be great if this one could be saved.

Case Date:

4/30/2024

drainage problem on polly grimshaw trail

Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton