Case Date:

12/29/2023

I have sent another email after I had made my point across and it still is an ongoing problem. They are not taking accountability. It’s unprofessional.

Case Date:

1/2/2024

Despite the visit from the recycling crew, regrettably, they did not empty my can. I am struggling to comprehend their refusal to collect it, even if it does not meet their criteria for fullness. Unfortunately, I could not find any information on the website regarding the required level of fill for bin collection. Furthermore, the representative I spoke to on the phone in early December acknowledged the need for emptying but continued to defend their reasoning. It is disheartening to pay for this service through my water bill and have a designated recycling can, only to find it left unemptied. Regardless of its level of occupancy, I believe it should be emptied completely. It is frustrating to have it sit around, solely because they are unwilling to empty it due to their perception of insufficient filling.

Case Date:

12/1/2023

i have no respnod about reycle issues

Case Date:

5/23/2022

i saw working leave throw bin to grass no pick up bin

Case Date:

1/5/2024

Dear Rhea, my address is 4426 E. Sheffield Drive 47408. I am also appending a picture. I would normally not bother, but the can is still half full. I actually had entered the address in the window of the original request, but somehow it disappears (I had to enter it twice). I replied to your e-mail request, but noticed this morning that your request came from a "no-reply" sender. I tried to open the u-report case, but couldn't. So I am simply filing a new request. Please mention to your webn techs that the site does not seem to function. Be that as it may, I hope you can get to it yet today. The can is still at the curb. Many thanks, Susanne.

Case Date:

1/4/2024

When I came out to retrieve y recycling cart, it had only been partly emptied and was still half full with cardboard and paper. Can you return for a pickup—I left the cart by the street at the end of the driveway. I am not at home right now, but will include a photo later today if needed. Than you much, Susanne.

Case Date:

1/5/2024

Dear Rhea, Regarding case #186674: thank you very much for sending someone so quickly to empty the recycling bin. I really appreciate it. I clicked on the link but it does not give me an option to reply, so I have to send you a new notice just to thank you. But I did want to thank you for your quick response in solving the issue. Cordially, Susanne.

Case Date:

1/16/2024

Both garbage and recycling bin lids have been broken for about a year. Recently, the recycling lid disappeared. I assume it got dumped into the truck, since it wasn't attached. At pickup today I noticed my recycling had not been picked up. Is it because there was no lid? How am I supposed to get new, functioning lids?

Case Date:

1/17/2024

For 3 weeks in a row my recycling bin has not been emptied. Everything in the bin is compliant and I have not received any notices.

Case Date:

1/23/2024

Sometimes, like today, the City picks up my trash but not my recycling. I know that I am recycling properly. Is there a reason that the City would not take the recycling on the designated day when it’s put out properly?