Case Date:

1/31/2024

Hi. I appreciate the curb-side pick up of trash and recycling. This week (yesterday) after our Tuesday morning pick-up of trash, I noticed that one of the two attachment points for the lid of our city trash container had broken. It was not broken before the pick-up. I understand that the wonderful no-touch process is challenging for the operator, who is working in cold, dark winter streets with large and imprecise equipment, trying to complete a large job in a limited amount of time. Things break. I can go to the roll of duct tape to attempt a fix, but I wanted you to be aware of the issue and I'd like to know what you propose as the preferred solution. thanks, Kelly

Case Date:

3/31/2020

Recycling was not picked up today (March 31) even though it was placed curbside yesterday evening. No notice was left. Regular trash was picked up.

Case Date:

11/3/2023

There was a pretty severe car wreck from a car that left Dunn St and ended up in our back yard. A lot of bulky debris remains that won't fit in our trash can. How do you suggest we get it removed? It's close the storm drain.

Case Date:

12/29/2023

I have sent another email after I had made my point across and it still is an ongoing problem. They are not taking accountability. It’s unprofessional.

Case Date:

3/7/2024

I don’t understand why the recycling crew chose to determine if the bin is full enough for them to empty, when I have been told they that should be emptying it regardless of how full it is. This is very disappointing.

Case Date:

10/24/2020

i have asked for bigger trash can and haven't received on yet.And also they haven't picked my recycling up but twice since ive moved here

Case Date:

3/12/2024

Recycling not picked up. No notice on container

Case Date:

6/18/2024

The lid to my gray trash bin has been holding on by one hinge for months. It is now gone for good. Can it be replaced> Bin number 7171668

Case Date:

4/23/2024

When our trash can was emptied, the wheels came off. In fact, I can't even find one of the wheels. How do I go about having the can repaired or receiving a replacement wheel? Thanks!

Case Date:

1/30/2020

Only part of our trash got emptied out of our can