Case Date:

9/4/2022

To enhance accessibility for mobility wheelchairs, could sanitation workers please replace empty bins on grass off sidewalks? I am talking about the new sidewalks and walking path on West 17th that are situated by the curb without a grassy strip between the sidewalk and curb. Disabled people have difficulty navigating wheelchairs on trash day. Neighbors place their bins correctly at night but sanitation workers unload the empty bins willy-nilly on the sidewalk. It will take more work but hopefully they understand. Sanitation workers do a great job.

Case Date:

9/21/2022

We were left a notice that our garbage wasn’t picked up because it wasn’t bagged. Every single item was in a plastic bag.

Case Date:

9/28/2022

On more than one occasion on a Wednesday morning, there has been a COB garbage truck coming through Sherwood Oaks neighborhood at a high rate of speed. I have witnessed this at least twice. The second time was this morning (9/28/22), at approximately 6:45am. The truck was travelling down Bainbridge from Allendale, and turned left onto Elliston Dr. At the 4 way stop at Bainbridge & Elliston, the driver barely slowed down & completely disregarded the stop sign. Then the driver went down Elliston speeding, presumably down to the park to get the trash there. I witnessed the truck coming back up Elliston a few minutes later, still driving too fast, and disregarding the stop sign again. I know it's early, but kids are picked up at the bus stop at that 4 way stop just a few minutes after 7am, and throughout the neighborhood. We also have a lot of people out exercising in the mornings, & there are no sidewalks on Elliston. Please address this with your staff, but feel free to contact me if you have questions or need clarification. We love our neighborhood & want to keep it safe for everyone.

Case Date:

10/11/2022

trash pickup at 3952 Rosewood Ct. This has been a rental (with up to 10 persons and their guests) since last fall when the ownership of the house changed. I read on the city's website that trash pickup is only for homeowners. Can you please investigate and get back to me? Thanks.

Case Date:

10/18/2022

My recycle bin #17081187 has one lid latch broken. I figure the other one doesn't have long to go. Kindly let me know how to arrange a replacement bin. Thanks.

Case Date:

10/29/2022

I forgot to put trash and recycling out in time Thursday. After I missed the trucks, I sent a form requesting Friday pick up. The trash was picked up but recycling was not. I can wait until Thursday but wanted you to know the recycling wasn’t picked up so I don’t get charged for it

Case Date:

11/30/2022

For some reason our recycling is not being picked up. It is not the auto truck given we live in Windermere woods and the truck with staff need to come through the ally. We have had it out 3 weeks (pickup is every week, we thought!) but for whatever reason it is not being emptied. Can someone help me understand what we may be doing wrong? 2602 E Windermere Woods Dr. Thank you.

Case Date:

12/5/2022

Recycle bin lid is broken and has blown off. Need to replace recycle bin.

Case Date:

12/29/2022

Trash was not picked up this week although recycling was.

Case Date:

2/4/2023

Missed pickup for Organics recycling 2nd week in a row.