Case Date:

8/11/2023

In January 2023, while an optic cable was being installed on our street, the company called Vertical Underground LLC, which we were informed was contracted by the City of Bloomington to do the job, broke our sewer line (along with the lines of many others of our neighbors). We complained to one of Vertical Underground's managers who was working on fixing our neighbor's line, and he informed us that they would fix the problem and that we didn't need to worry. In order to do the repair, they had to break through our concrete driveway to repair the damage and re-pour the damaged section of the driveway. The problem seemed to be fixed for a few months, however, these past weeks, we have been experiencing the same issues that initially led us to the discovery of the damage they caused. That is, our drains are not draining, toilets are not draining and water is returning through the shower drain. We would like to request that CBU send someone to inspect the situation because we believe that the problem was not fixed properly. Thank you.

Case Date:

8/11/2023

The issue occured in Winslow Woods Creek during native habitat restoration in the creek running north to south between Aug 3, 2023 and Aug 4, 2023. The Urban Greenspace volunteer Weed Wrangle team were working in a dry creek on Thursday Aug 3 pulling Japanese stiltgrass between 8am to 10am. On our return Friday morning Aug 4, 8am to 10am, we found the creek saturated, pools of water in some areas, our pulled weeds banked in small dams, all indicating a flood had occurred during the 24 hour period. It did not rain during this period. I called CBU 812 339 1444, on Aug 4, at 1:44pm, to ask if a water main had been discharged during the time in question. No one has returned my call. Thank you, I look forward to hearing a response.

Case Date:

8/13/2023

Hot water was scheduled to turn on August 11th. It is the 13th and we still do not have hot water.

Case Date:

8/13/2023

Unexpected, unmarked angle in pavement within the 7th St biking lane. This is an addition to the pavement surface that is unsafe for cyclists. It is a hill that is angled for water runoff but not in the private property of the apartments. Not a city addition. Please make it level with the street. Thank you.

Case Date:

8/18/2023

My water utility bill has been paid and I still have yet to get my water cut on. It’s been two days now. Me and my roommates are in school and we are in need of washing ourselves and our clothes. Please make this an urgent matter. With kindness, AG

Case Date:

8/21/2023

A lot of rust in water. Also the neighbor at 3945 hired a landscaping Company , they drove over the meter opening & broke the top. Don’t know if that’s contributing to water quality.

Case Date:

8/24/2023

During the home inspection, its come to know that the water inlet pressure is 80 PSI which is going to affect pipe fitting in the house and it is safety issue. I am looking for bLoomington utilities to install a pressure regulator so the water pressure could be lowered down to 60 PSI. I tried calling customer service but i havent got any help

Case Date:

8/26/2023

The issue with this ongoing construction site continues. The workers on-site drove over the silt fence that was supposed to stop concrete run off and they have made no attempts to fix it. Every single time it rains, there is a build up of run off on the sidewalk that prevents water from draining properly and is contaminating the water systems with who knows what. The property has not ever disposed of it properly either (they literally just shovel it onto a tree stump instead of renting a proper disposal receptacle).

Case Date:

8/27/2023

Water fountain running - need to fox push button outside of waterfall shelter in cAscades park.

Case Date:

8/28/2023

Dear Madam/Sir, We are writing to report an ongoing and hazardous issue concerning the creek that runs behind our properties (3020 S Stratford Dr and 1920 E Wexlex Rd). After moderate to heavy rainfall, the creek's bank becomes overwhelmed by the increased water flow, resulting in flooding of our yards and water surrounding the residence at 3020 Stratford Dr. Our observations indicate that this flooding is primarily caused by erosion along the creek's eastern basin, located on public land 'above' and 'behind' our properties. The severity of the flooding is evident as approximately 2-3 inches of water accumulates around the house, enters the crawl space, and covers utility equipment such as the electric manhole and bollards. The water takes several hours to recede, during which time the electric manhole remains submerged. We have already notified Duke Energy about this issue, given its potential electrical hazards. As new tenants, we have identified this critical problem that was somehow overlooked by previous residents. While we can only attach a single image to this message and all incidents have taken place at night since our move, we are ready and willing to assist your team in identifying the eroded section of the creek bank, provide on-site explanations and further images if needed. We respectfully request your guidance on addressing this matter and your assistance in coordinating with Duke Energy, if required, to urgently resolve this situation. In case you are unable to reach us at 765-508-9679, please contact our property manager, Ms. Janet Jin (812-325-9093, jcornerstone.mgt@gmail.com), as we may be overseas. Thank you for your immediate attention to this pressing concern. Sincerely, Gergo Szanda