Case Date:

9/6/2022

Water/sewage is coming up into our house from the street. This happened a month or two or three ago, right after the city did some work on the main in the street (2 large spots visible in picture). A plumber confirmed both times that there is no backup between the house and the street, and he got the drain snake/declogger to go into the hole (white on the left side of the driveway/this image near the bottom of the driveway) 21 feet (I have a video, separately showing the measurements) or more both times. This time he wasn't able to get the hole unclogged in the street, so it is an urgent situation for us. We are pretty sure the guys who dug in the street to remain a main caused the issue because we never had a problem before then, and the first backup into the house was a couple of weeks after that this summer. We would like the city to come scope it and fix it ASAP please. The plumber suspects that the jackhammering and digging that the big trucks did in the street caused a partial or full collapse, given where the backup seems to be from what he can tell. Please let us know when you might be able to look at it. We have little kids and really need to be able to use water in the house. Thank you!

Case Date:

12/2/2022

Loud noise being emitted through the water line and through the apartment building. Staff noted coming from main line. Not sure if there has been work in the area recently and air in the system. Thank you

Case Date:

1/17/2023

Sewer water seems to be spilling out of this broken clean out

Case Date:

1/24/2023

On December there was a frozen pipe that leaked into the kitchen floor and not into the sewer. Can you please look into this and consider giving me a credit? If you notice my previous bill, it was 103.38. Thanks,

Case Date:

1/30/2023

It seems like raw sewage as well as toilet paper is coming out of this clean out for 414 s Lincoln street rental property. This seems like the second one of these situations in this Lincoln and University location.

Case Date:

11/21/2021

Our toilet will not flush and neither will the neighbor's. We have both had the drainage pipe reamed out to the street and the problem is still there. We think the blockage is across the street by the stream. Please unclog this for us.

Case Date:

8/9/2024

Hoping to have a street sweeper come for the dried dirt/muddy mess that was left from fiber optic internet installation on this portion of Hunter. Quite a mess. Not sure it will be taken care of by rain as it is thick in parts.

Case Date:

7/15/2024

On Friday, July 12, a crew from JE Reedy pushed through my double locked gate to clear a path so they could install fiber overhead (in a neighborhood that already has fiber). They seriously cut at least 3 trees: 2 are trees that get no taller than 15 feet, and a pine that was near the pole they needed to climb (Duke has cleared this area for years and never had to hack the pine). They said that they came by on Thursday but they did not leave any notice that they would be working in my backyard so they were trespassing. They could have done their work without destroying my fence row but that would have involved creativity and a little effort. I am sickened, angry and sad and want someone in the City to see this mess and come up with a way to make this right. I have several photos but could only upload one.

Case Date:

8/14/2024

On the north side of E. Smith Ave, roughly 25 yards west of the intersection with Henderson, there is a tree that is covered with poison ivy vines. The vines now hang over the sidewalk, making it difficult to walk on the sidewalk without bumping into poison ivy leaves.

Case Date:

8/3/2024

There are massive Poison ivy and Chinese privet in their property and it grows over my house property. I tried to cut them my end but it always comes back