Case Date:

1/25/2017

We had our basement flood (wet carpet in half the basement) on January 20, 2017 without any previous sign of leakage on that side of the house. The source of the water is unclear, but I'm wondering if the home (built ca. 1973) has a footer drain connected to the storm drain. Kevin Potter is coming out to inspect for structural damage at 2 pm today (1/25/17) The city storm drain was updated within the past two years with the new pipe starting at the down-slope corner of our property. The neighbor two houses up-slope from us discharges a lot of water from his property and had excavation work done near the end of his french drain on the 18th or 19th. Part of this work involved off and onloading a sizeable backhoe in front of our driveway near where the old and new drain pipe would be joined. I'm not sure what work the neighbor had done. In addition to his drainage, the neighbor immediately down slope from us was also draining his pool into the storm drain on what had been a very rainy week. Is it possible to send a city employee out to see whether some combination of these activities has caused the drainage system to fail or otherwise backflow into our house? Thanks!

Case Date:

7/13/2023

Constant water source seeming to come up from the road or sidewalk on the southeast corner of Bainbridge and Allendale.

Case Date:

2/18/2022

I am concerned about the sewage line between East Dunstan and East Clairmont. After the melt last year, there was a major blockage causing my basement to be flooded with sewage.The level in my home sewage line has been visibly rising the last few days, and I’d like to ask to check for blockage in the sewage line between East Dunstan and East Clairmont.

Case Date:

6/8/2024

The main sewage line north of my home is backing up (again). This is a recurring issue. The water/sewage level at the access hole has reached the level of the basement, and the basement toilet has started to back up. Please clean out the blockage in the main sewage. I am aware that you had crews there earlier this year to cut back roots, but something is blocking this sewage line now.

Case Date:

5/3/2020

Scooter parked on sidewalk limiting sidewalk accessibility

Case Date:

10/3/2020

Wheels broken off recycling container

Case Date:

3/11/2021

Please repair or replace my recycling bin, the wheels are broken and I cannot fix.

Case Date:

3/25/2021

For the second time in a month, our recycling has not been picked up. Neighbors cans were collected, our trash was collected, but recycling was not. The can is nearly full and needs to be collected today. It is in an appropriate spot at the end of the driveway and not against any obstruction

Case Date:

8/18/2022

My recycling was not collected today. It was placed and distanced properly, so I do not understand why it was not collected. Please arrange for pickup ASAP.

Case Date:

4/5/2024

My recycling has only been picked up once in the last three weeks. Not sure why mine was missed as it is set out the same every week.