Case Date:

10/2/2024

Recycling bin left out , past 24 hours of collections

Case Date:

10/23/2024

Relying bin left out, two days past collections

Case Date:

10/28/2024

To Whom It May Concern: I'm writing regarding recycling collection. On a few occasions during the past few months, including today, we have not had recycling picked up. I suspect that it's because our cans have been moved together since we put them out. My wife and I are well aware of the regulations that the recycling and trash cans must be separated on the street. On Sunday evenings, we put the cans out separated by at least six feet, as was the case last night. I came home from work today to find that the recycling was not picked up. Our trash can was moved adjacent to it. I'm not sure if it's because the trash pick up has set our can back too close, if it gets moved when the can falls over into the street when placed back, or if people are moving our cans because they want to park on the block, but this is a problem. I find this regulation of can separation extremely frustrating when we comply with the rules when we put our cans out only to have our recycling not picked up. Please reconsider how this system works. We simply don't have the luxury of time to sit and watch our cans until both have been picked up. We now have a bin full of recycling that will sit for another week with more accumulation occurring and nowhere to put it. We comply with the rules and should not be stuck in these situations simply because the system is too inflexible to handle adjacent bins that get moved after we put them out. Sincerely, Brian Kelly

Case Date:

11/11/2024

My recycling was not picked up today

Case Date:

11/11/2024

My recycling was not picked up today

Case Date:

11/18/2024

Recycling has not been taken by trash service for 2 straight weeks

Case Date:

12/4/2024

We left our recycling bin out as usual for our recycling day today. When the truck arrived we were inside but heard an unusually loud bang. When we went out an hour or so later, our recycling bin was nowhere to be seen. We suspect it somehow got stuck on the truck or "eaten" by it? How do we get it back or replaced? Thank you.

Case Date:

12/6/2024

Our recycling bin has a partially broken handle/lid. Also, it's the largest size available, but we have recently had 1 family member die and another move, so we can move down a size if that's possible. Thanks.

Case Date:

12/12/2024

#199580 is the case number. It would not let me reply to the email from Rhea about our recycling bin. I do NOT want to pay extra for a smaller bin, but I would like to have the existing one repaired. Thanks.

Case Date:

1/8/2025

Recycling was picked up but the bin is also gone. Needs a replacement. Wanted to know if he could have a larger recycle bin, but if it's more money then just give him a normal sized one.